FAQs

Got Questions? We’ve Got Answers.

What is valet trash service?

We pick up your bagged trash directly from your doorstep during scheduled service times and handle the rest.
What’s included in the subscription service?

Weekly service (3 or 5 days), a company-provided 13-gallon bin, text reminders before pickup, and no contract — cancel anytime.
What time do I put my trash out?

Place your tied trash bag in the provided bin outside your door during one of your assigned pickup windows: 🕖 Morning Window: 7am–11am 🌙 Evening Window: 5pm–9pm
How do I cancel my service?

Email your name and phone number to support@windycitytrash.com or text "CANCEL SERVICE" to (702) 530-8103. We’ll guide you through the next steps.
Are there any hidden fees?

No hidden fees. Your monthly plan includes everything. Only additional fees are for replacement bins ($10).
Can I use my own trash bin?

No — all subscribers must use the official Windy City Trash Valet bin for service. It ensures safety, cleanliness, and easy recognition for our collectors.
What can I put out for pickup?

We’ll collect all tied trash bags that fit inside the official Windy City Trash Valet bin, plus a small number of flattened cardboard boxes placed neatly next to the bin. Please make sure boxes are broken down to avoid blocking walkways or neighboring units.